309-663-6461

Admissions Specialist

Admission Team Duties

  • Preforms day-to day administrative functions and general office duties including to word processing, copying, filing, faxing, answering phones and data entry.
  • Provides information to callers according to the Practices’ Policies and Procedures; transfers calls as needed, works with the call center to ensure adequate phone coverage at all times.
  • Welcomes and greets patients and visitors in a manner that is helpful and friendly; determines purpose of visit and directs them to appropriate staff.
  • Schedules appointments. Carefully screens patient info.
  • Adheres to all Practice polices.
  • Provide excellent customer service to all patients.
  • Practices confidentiality and privacy protocols in accordance to Practice HIPAA requirements.
  • Maintains patient waiting areas, files, and front desk areas in a manner that is organized and neat.
  • Informs patients of any existing balance.
  • Verifies method of payment for services and collects data and or payment as appropriate.
  • Exercises problem solving and conflict resolution skills when handling patient complaints.
  • Refers issues to appropriate staff.
  • Performs other duties as may be required.


Requirements

  • Cooperative work attitude toward co-employees, management, patients, visitors, and physician
  • Ability to promote favorable facility image with physicians, patients, hospitals, other physician offices, and general public
  • Ability to make decisions and solve problems
  • Work effectively as team member with physicians and other staff
  • Ability to troubleshoot and problem solve.
  • Understands the importance of maintaining confidentiality and HIPPA standards.
  • Excellent customer service and interpersonal communication skills.
  • Must be flexible in order to meet demands of changing needs.
  • Well-developed written and verbal communication.
  • High school diploma or GED certificate


Please email a note of interest and your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.