Admission Team Duties
- Preforms day-to day administrative functions and general office duties including to word processing, copying, filing, faxing, answering phones and data entry.
- Provides information to callers according to the Practices’ Policies and Procedures; transfers calls as needed, works with the call center to ensure adequate phone coverage at all times.
- Welcomes and greets patients and visitors in a manner that is helpful and friendly; determines purpose of visit and directs them to appropriate staff.
- Schedules appointments. Carefully screens patient info.
- Adheres to all Practice polices.
- Provide excellent customer service to all patients.
- Practices confidentiality and privacy protocols in accordance to Practice HIPAA requirements.
- Maintains patient waiting areas, files, and front desk areas in a manner that is organized and neat.
- Informs patients of any existing balance.
- Verifies method of payment for services and collects data and or payment as appropriate.
- Exercises problem solving and conflict resolution skills when handling patient complaints.
- Refers issues to appropriate staff.
- Performs other duties as may be required.
Requirements
- Cooperative work attitude toward co-employees, management, patients, visitors, and physician
- Ability to promote favorable facility image with physicians, patients, hospitals, other physician offices, and general public
- Ability to make decisions and solve problems
- Work effectively as team member with physicians and other staff
- Ability to troubleshoot and problem solve.
- Understands the importance of maintaining confidentiality and HIPPA standards.
- Excellent customer service and interpersonal communication skills.
- Must be flexible in order to meet demands of changing needs.
- Well-developed written and verbal communication.
- High school diploma or GED certificate
Please email a note of interest and your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.